FAQ Boutique & Fitting
Where can I try your products?
Our flagship store is located on Boulevard Saint-Laurent in the Mile End neighbourhood of Montréal and we opened in spring 2020 a store on Dundas West in Toronto. Click here for business hours. Additionally, we frequently travel to Québec City, Ottawa, and Toronto for seasonal pop-up shops. Learn about our upcoming events here. To always stay informed on our seasonal events and pop-ups, join our mailing list.
What payment methods do you accept?
In store we accept cash, debit cards, and major credit cards (Visa, Mastercard, American Express).
How do I know which size to choose?
It all depends on which model you are looking at. Have a look at the product description on the website, where we often present sizing tips based on our experience in store. For conversion between European and American sizing, consult our sizing guide.
Note: If you are having difficulty selecting a size, we suggest you drop by our boutique or write us at firstname.lastname@example.org describing your usual size and any pertinent considerations regarding your feet (narrow, wide, high arch, flat, corns/bunions, orthotics, etc.)
Do you offer shoes in half-point sizes?
No we do not. It is worth noting however, that certain models run a little larger or smaller than average, and customers almost always find something that fits them perfectly. Come try them on in store or write us at email@example.com if you are in doubt!
Do your shoes accommodate a narrow\wide feet?
The majority of our products are made to accommodate all forms of feet. However, some models are better suited to certain types of feet than others. Be sure to have a look at the product's description on the website, and if you're still having doubts, write us at firstname.lastname@example.org
Are your shoes adapted for orthoses?
It all depends on the thickness and size of your orthoses. Select our flat shoes with round or almond toes and with removable insoles. At present, only the insoles of our sneaker collection are removable but we hope to add more models in the future.
Do your shoes stretch (enlarge) over time?
Each product evolves in a different manner and according to the particulars of your foot and usage. In general, our shoes tend to soften lightly as both the exterior and the lining are genuine leather. The takeaway? Never choose a shoe that is loose or large during your first fitting. Don't hesitate to write us at email@example.com to know if the product you are considering has the tendency to loosen.