We’re hiring! Store and Customer Relations Manager

Full time. Montréal (headquarters). To start immediately.

Do you love fashion, quality shoes, and creating great customer experiences? We are presently seeking a dynamic individual who shares our values to join our small team in a welcoming and collaborative environment free from high-pressure sales. You will take charge of the management of our Montréal store, including online orders and customer service.

ABOUT MAGUIRE

Maguire is a young and growing female-led enterprise that offers high-end footwear and accessories at fair and transparent prices.  From product development through sales and customer service, we strive to do everything in-house and eliminate middlemen from the supply chain.  Every day we work to improve the practices of our industry by creating an ecosystem where everyone wins: our clients, our suppliers, and our team!

Our team brings together individuals with an entrepreneurial spirit who embrace change and collective success. There is no 'standard mould' at Maguire; we value a diversity of opinions and view fashion as a form of self-expression.

WHAT WE OFFER

  • Small agile teams offering exposure to different facets of the business.
  • An entrepreneurial setting encouraging career development and the opportunity to grow with us!
  • A humane work environment founded on respect, trust, and collaboration.

TASKS AND RESPONSIBILITIES

Reporting directly to senior management, and supported by a team of sales associates, your principal tasks will be the following:

1. Store Management

  • Ensure smooth operation of the Montréal boutique, establishing and implementing procedures and policies;
  • Oversee merchandising and visual presentation of products in store;
  • Oversee inventory and receiving;
  • Optimize store performance and propose new ideas in collaboration with the Toronto store manager;
  • Feed the product development and marketing departments with customer response and feedback.
  • Assist with organization of events (Pop-ups, sample sales, etc.)
2. Customer Service
  • Welcome and serve in-store clients;
  • Fulfill online orders;
  • Respond to customer inquiries by email, telephone, chat, and social media;
  • Manage after-sales service and find solutions where necessary.
3. Team Leader
  • Motivate, inform, support and assign tasks to our team of sales associates;
  • Manage the schedule of employees in store.

SKILLS AND REQUIREMENTS

  • At least two years’ experience in a similar role in sales or customer service;
  • Bilingual: Excellent written and oral communication skills in French and English;
  • A collaborative, positive, solutions-oriented team player;
  • Dependable and responsible;
  • Results oriented;
  • Demonstrated aptitude for sales and customer service;
  • A strong communicator who will build productive relationships with clients, team members, and senior management;
  • Demonstrate initiative and ability to manage priorities and unforeseen circumstances in an efficient and proactive manner;
  • A strong familiarity with the world of fashion and the Montréal clientele;
  • Demonstrated interest in business and/or entrepreneurship;
  • Experience with Shopify POS and ShipStation is an asset.

DETAILS

  • Full-time (40 hours/week), Monday to Friday, and remaining reachable during store business hours.
  • Store is located at 5365 Boul. Saint-Laurent, in the Mile End district of Montréal (close to Laurier metro station and several bus lines).
  • Store hours:
    • Mon - Wed: 11:00 am - 6:00 pm
    • Thurs - Fri: 11:00 am - 8:00 pm
    • Weekends: 11:00 am - 5:00 pm
  • Salary according to experience
  • Employee discount on products
  • Two weeks annual vacation
  • Office located at 5365 Saint-Laurent boulevard, in the Mile End district of Montréal (close to Laurier metro station and several bus lines).

Please submit your CV and cover letter to info@maguireboutique.com

Note: Only select applicants will be contacted for an interview. We look forward to meeting you!

July 20, 2020 — Romy Belzile-Maguire
Tags: Jobs